Nbnii – Home Services

Nbnii is a home services marketplace connecting users with trusted local providers for AC repair, plumbing, electrical work, carpentry, and more. Designed for the GCC region, it offers a seamless, mobile-first experience across both customer and vendor journeys.

Designing NbnII: A Scalable Multi-Sided Home Services Platform

Nbnii is a home services marketplace that connects users with trusted professionals for AC repair, plumbing, electrical work, carpentry, and more. We delivered a complete multi-sided platform design—including the end-user mobile app, vendor mobile app, and vendor dashboard—focused on mobile-first UX design, operational clarity, and scalability.

From urgent AC repairs to scheduled handyman visits, NbnII ensures fast, frictionless booking and real-time coordination between customers and service providers. Our team crafted a cross-platform UI design system that delivers a seamless, efficient, and simple experience for both sides of the platform.

Designing NbnII: A Scalable Multi-Sided Home Services Platform

Challenges in Building Nbnii

Multi-User Needs : Serving homeowners booking services and vendors managing requests required tailored UX/UI and smart information architecture.

Complex Vendor Workflows : Vendors needed mobile tools for jobs, schedules, and payments, with no existing backend system.

Trust in a Competitive Market :The design had to quickly build credibility, boost conversions, and reduce drop-offs.

Mobile-First Usage : With both sides using phones, performance, clarity, and responsive design were essential.

Challenges in Building Nbnii

Multi-User Needs : Serving homeowners booking services and vendors managing requests required tailored UX/UI and smart information architecture.

Complex Vendor Workflows : Vendors needed mobile tools for jobs, schedules, and payments, with no existing backend system.

Trust in a Competitive Market :The design had to quickly build credibility, boost conversions, and reduce drop-offs.

Mobile-First Usage : With both sides using phones, performance, clarity, and responsive design were essential.

Solutions and How They Were Implemented

User Booking App : Fast, simple mobile app for booking home services with job categories, location-based vendor suggestions, real-time booking, and status tracking—built with clean, user-friendly flows.

Vendor Job Management App : Mobile app for accepting, rejecting, and managing service requests with job tracking, availability control, and service updates—optimized for mobile-first UX.

Vendor Dashboard (Web) : Responsive admin panel for managing categories, viewing earnings, adjusting pricing, and monitoring analytics from any device.

Unified Design System :Cohesive Figma design system ensuring consistent UI across platforms, simplifying updates, and reducing delivery time.

Trust-Building Features : Added verified profiles, job history, service ratings, and real-time chat to increase user confidence, boost conversions, and encourage repeat bookings.